Privacy Policy

PLEASE READ THIS PRIVACY CAREFULLY BEFORE USING OUR SERVICES, OUR WEBSITE.

IMPORTANT NOTE

The Notice of Privacy Practices is a separate document that governs how protected health information ("PHI") about you may be used and disclosed in connection with the health care services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”). This Privacy Policy should be read in conjunction with the Notice of Privacy Practices to understand how both general personal information and PHI are handled under different circumstances.  

1) Introduction

Magnolia Comfort Medical (collectively, "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy (the “Privacy Policy”) describes the types of information Magnolia Comfort Medical may collect from you or that you may provide when you use the magnoliacomfortmedical.com website (“website”) and its subdomain (collectively the “Website”). 

This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Website is governed by this Privacy Policy and our Terms of Service. This Privacy Policy is incorporated into our Terms of Service. All capitalized terms used in this Privacy Policy, but not defined herein, have the meanings assigned to them in the Terms of Service. By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Service. If any term in this Privacy Policy is unacceptable to you, please do not use the Website or provide any Personal Information.

This Privacy Policy does not apply to information collected by any third-party, including through any application or content (including advertising) that may link to, be embedded on, or otherwise accessible from or on the Website. However, please note that third-party services or applications integrated with our Website may collect, use, or share your data. We recommend reviewing the privacy policies of any third-party services you use to understand their data practices. We provide this Privacy Policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of personal information.

2)  Information We Collect and How It’s Collected 

A. We collect several types of information from and about users of our Website, including:

1.    Information by which you may be personally identified, such as name, mailing address, email address, telephone number and postal address collection information that you provide to us, information related to your eligibility, or any other information collected on the Website that is defined as personally identifiable information under applicable law (“Personal Information”).

2.    Information about your Internet connection, the equipment you use to access our Website, and usage details.

3.    Information about you, such as whether you are a current user, your product interests, location or demographics, or information related to your inquiry or request.  

B.    Information We Share with Third Parties. We collect this information:

1.    Directly from you when you provide it to us.

2.    Automatically as you navigate through the Website (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies).  

C.   Information You Give to Us.

The information we collect on or through our Website may include:

1.  Information that we collect when you browse our website or download one of our mobile apps. Even without creating an account, we still may collect from you some of the information described in this Section II: INFORMATION WE COLLECT ABOUT YOU AND HOW IT IS COLLECTED.

2.  Information that you provide on our Website, including information provided when you sign in or register for an account on the Website or for services provided by one of our affiliates, or through communications with you through the Website.

3.  Information to process or respond to your inquiries related to requests for customer service; and when you provide feedback on our Website, including payment processing information that includes billing information, such as a name, address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor. Magnolia Comfort Medical does not collect or store your full credit card details.

4.  Records and copies of your correspondence (including email addresses) if you contact us, such as when you report an issue with our Website or other services.

5.  Information that you provide for display or posting on the Website, including information provided in social media and/or testimonials. If you provide a testimonial, your first name will be posted along with the testimonial. Please remember that testimonials are located in the public areas of our Website. Do not provide information for display or posting on the Website that you would not want others to save or share.

As with many other websites and applications, our Website may use “cookies” or other data tracking technologies (collectively “cookies”) to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns. We may collect the following types of information about your visit including:

1.    The domain from which you access the Internet;  

2.    IP address; operating system and information about the device or browser used when visiting the Website;

3.    Date and time of your visit;

4.    Content you visited;

5.    General location; and

6.    Website (such as google.com or bing.com) and website referral source (such as email notice or social media site) that connected you to the Website.

Cookies help identify your browser to our servers when you use the Website. We also use different types of first- and third-party cookies on the Website. For example, we use cookies to track user trends and patterns. This helps us better understand and improve areas of the Website that our users find valuable. Additionally, we use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We share information about your browser’s use of our website with social media, advertising, and analytics partners. This information is used to provide services better tailored to our users’ needs.

Social Media and Advertising Tools: We use tools that help us and our partners understand user interactions with advertisements and provide insights into how users access our website across different devices. These tools may also use the data for advertising purposes in line with their privacy policies.

Web Analytics Services: Analytics tools are used to gather data about user behavior on our website. These tools rely on cookies to analyze site usage and provide insights that help us improve our services.

Remarketing Services: Remarketing tools allow us to show advertisements that are relevant to your interests. They use data about your browsing behavior to deliver interest-based ads. You can typically customize or opt-out of these ads through your browser or other settings.

Payment Processors: To facilitate secure transactions, payment processing tools may use cookies that detect and prevent fraudulent activity. These cookies are temporary and typically expire within a short time frame.

Pixel Tags: We may also use pixel tags or similar technologies to collect aggregate or non-personal information. This data helps us understand traffic patterns and enhance your online experience. If you have questions or would like to manage your preferences regarding these tools, please refer to the options available in your browser or device settings.

3)   How We Use Your Information

We may use information collected about you, including Personal Information, in the following ways:

A.  To communicate with you regarding services, products, and information you request, including via telephone, voicemail, email, SMS/text messages, and in-website notifications.

B.  To operate and maintain the Website, including technical support and product/service improvements.

C.  To respond to your inquiries and provide the information or assistance you request.

D. To evaluate and improve the effectiveness of our communications, including advertisements, and to provide relevant content such as newsletters, surveys, and updates.

E.  To better understand our audience and user behavior for business intelligence and service development.

F.   To design, develop, and inform you about new features, services, or products offered by us, our affiliates, or trusted third-party partners—subject to applicable legal consents.

G.   To notify you about updates, changes, or improvements to our Website or services.

H.   To enforce this Privacy Policy and our Terms of Service, and to protect the rights, safety, and intellectual property of our business, users, or others. I.        To fulfill any purpose for which you provide consent, where such consent is required by law.

J.     To comply with applicable federal, state, or local laws, regulations, and legal obligations.

4)  Disclosure of Your Information

We do not sell or rent your personal information. However, we may disclose Personal Information that we collect, or you provide as described in this Privacy Policy as follows:

A.  To fulfill the purpose for which you provide it. For example, if you sign up for certain services, we may share your information in order to provide those services.

B.   To any third-parties we believe it necessary or appropriate to comply with applicable laws.

C.  To entities that assist us with marketing and advertising.

D.   For any other purpose disclosed by us when you provide the information or with your consent.

E.   With Service Providers: We may share your information with third-party vendors who assist us in delivering our services (e.g., email and SMS marketing websites, payment processors, CRM tools) and similar services, in accordance with applicable privacy laws and security standards.

F.   If we are under a duty to disclose or share your Personal Information to comply with any legal obligation, or in order to enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of Magnolia Comfort Medical, our customers or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and identity verification to prevent unauthorized access to our information.

G.  Business Transfers: In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third-parties information concerning your relationship with us, including, without limitation, Personal Information that you provide and other information concerning your relationship with us.

5)  Options About How We Use And Disclose Your Information

We strive to provide you with options regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your information:

A.   Promotional Offers/Reminders: If you do not wish to have your contact information used by Magnolia Comfort Medical, to promote our own products or services, you can unsubscribe by sending a message to [email protected]. If you are receiving email from drkevinle@magnoliacomfortmedical, or one of our third-party partners or subdomain emails, you can unsubscribe at the bottom of the email. If you are not able to unsubscribe online through one of those methods, please contact us and we can handle your request. You can also always exercise your right to ask us not to process your Personal Information for marketing purposes by contacting us at the address in Section 9 (Contact Information). If we have sent you a promotional email, you may unsubscribe by clicking in the unsubscribe link at the bottom of the email.

B.  Mobile Alerts: Should you opt in, you agree to be contacted by or on behalf of Magnolia Comfort Medical at the mobile number you have provided, including via phone call or text message, to receive transactional communications relating to the Website or services we provide, and you recognize and acknowledge that text messaging is an inherently less secure method of communication and agree to receive text messages regardless of the level of security associated with them. Message and data rates may apply. For help regarding the communications, we exchange with you using your phone number, reach us at (470) 545-0275 or (470)726-1699, or drkevinle@magnoliacomfortmedical.

C.   SMS Marketing: By consenting to receive marketing text messages, which are subject to separate consent terms, you consent to receive recurring marketing text messages, which may relate services, marketing, reminders, and promotion that you receive through Magnolia Comfort Medical.

6)  Data Security

We have implemented measures designed to reasonably secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. By using our services, you acknowledge the inherent security risks of the internet.

7)  Third-Party Links and Websites

Our Website may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to third-party websites. We encourage you to read the privacy statements and terms of service of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit Personal Information.  MAGNOLIA COMFORT MEDICAL DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD-PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.

8)  Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page. The date this Privacy Policy was last modified is identified at the top of the page. It is your responsibility to ensure we have a current, active, and valid email address on file, and to review this policy periodically for updates. By continuing to use our Website after any modifications, you acknowledge and accept the revised Privacy Policy.

9)  Contact Information

If you have any questions or comments about this Privacy Policy, please contact drkevinle@magnoliacomfortmedical.